Please review this policy before completing a purchase, joining a membership, purchasing an event ticket or booking a private event.
Merchandise Returns
Unused, unopened and non-custom merchandise may be eligible for return within 14 days of confirmed delivery.
To qualify for a return:
- The item must be unused
- The item must be unopened
- The item must be in its original condition
- The original packaging must be included
- Proof of purchase is required
- Return approval must be requested before mailing the item
To request a return, email brushesnblunts@gmail.com with your order number and the reason for the return.
Do not mail a return until you receive approval and return instructions.
Unauthorized returns may not be accepted.
Nonreturnable Items
The following items are final sale unless they arrive damaged, defective or incorrect:
- Custom or personalized products
- Hand-painted artwork
- Commissioned artwork
- Opened paint kits
- Used art supplies
- Mystery products
- Digital products
- Gift cards
- Membership shipments already processed
- Subscription products already shipped
- Sale or clearance items
- Event tickets
- Private-event deposits
- Customized brand-activation materials
Creative variations in handmade, hand-painted, mystery, limited-edition or artist-designed products are not considered defects.
Damaged, Defective, Missing or Incorrect Orders
Please inspect your order immediately after delivery.
Report damaged, defective, missing or incorrect items within 7 days of confirmed delivery.
Email brushesnblunts@gmail.com and include:
- Your name
- Your order number
- A description of the issue
- Clear photographs of the item
- Clear photographs of the packaging
- A photograph of the shipping label when applicable
After reviewing the issue, we may offer a replacement, store credit, partial refund or full refund, depending on the circumstances.
Do not discard damaged products or packaging until the claim has been reviewed.
Return Shipping
Customers are responsible for return-shipping costs unless the product was damaged, defective or incorrect.
Original shipping charges are nonrefundable unless required by law or the return resulted from an error by Brushes N’ Blunts.
We recommend using a trackable shipping service.
Brushes N’ Blunts is not responsible for unauthorized returns or packages lost while being returned.
Refund Processing
Approved refunds will generally be returned to the original payment method.
Please allow 5–10 business days after approval for us to process the refund.
Your bank, card issuer or payment provider may require additional time to post the refund to your account.
Exchanges
Direct exchanges are not guaranteed.
When approved, you may be asked to return the original product and place a new order.
Replacement products are subject to availability.
Event Tickets
All event-ticket sales are final unless Brushes N’ Blunts cancels the event or the specific event listing states otherwise.
Tickets are not refundable because of:
- Failure to attend
- Late arrival
- Transportation problems
- Parking problems
- Scheduling conflicts
- Failure to meet the 21+ age requirement
- Failure to provide valid identification
- Removal for misconduct
- Changes to an instructor, DJ, artist, sponsor or activity
- Personal dissatisfaction after participating
- Failure to follow venue rules
When permitted, requests to transfer a ticket to another eligible guest must be submitted before the event.
Any replacement guest must be 21 or older and may be required to present valid identification.
Postponed or Rescheduled Events
If an event is postponed or rescheduled, the original ticket will generally remain valid for the new date.
If you cannot attend the rescheduled date, any refund, transfer or credit option will be communicated for that specific event.
Weather, emergencies, venue restrictions, safety concerns, government orders and circumstances outside our reasonable control may result in postponement, rescheduling or event credit instead of a refund where permitted by law.
Canceled Events
If Brushes N’ Blunts cancels an event and does not reschedule it, customers may receive a refund, transfer or credit as communicated for that event.
Brushes N’ Blunts is not responsible for personal expenses related to a canceled or postponed event, including:
- Travel
- Parking
- Lodging
- Transportation
- Childcare
- Food
- Lost wages
Private Events and Brand Activations
Private-event and brand-activation deposits are generally nonrefundable because the date is removed from availability and preparation may begin immediately.
The specific cancellation, rescheduling and payment terms for a private event may be stated in a separate proposal, invoice or booking agreement.
Unless otherwise stated in writing:
- Deposits are nonrefundable
- Final balances must be paid by the required deadline
- Guest-count reductions may not reduce the final balance after materials have been purchased
- Additional guests may require additional payment
- Date changes are subject to availability
- Rescheduling fees may apply
- Customized materials are nonrefundable
- Travel and preparation costs may remain due after cancellation
Failure to make required payments may result in cancellation of the booking.
Membership and Subscription Cancellations
Memberships may renew automatically when disclosed at checkout.
Cancellation requests must be received before the next billing or processing date.
Once a monthly kit or subscription shipment has entered processing or has shipped, that month’s payment is nonrefundable.
Canceling a membership prevents future renewals. It does not automatically refund previous payments or shipments.
To request cancellation, email brushesnblunts@gmail.com.
Chargebacks and Payment Disputes
Please contact us before filing a payment dispute so we have an opportunity to review and resolve the issue.
Fraudulent or abusive chargebacks may result in canceled orders, denied future service or collection action where permitted by law.
Contact Us
For return, refund, ticket, membership or cancellation questions, contact:
Brushes N’ Blunts
Email: brushesnblunts@gmail.com